Service Advisor

The Service Advisor acts as the commercial and administrative liaison between clients and the service department, ensuring timely support, order tracking, quotes, warranties, and proposals with a focus on customer experience, profitability, and business opportunities. The role involves promptly addressing client service requests, documenting cases, and promoting new maintenance, repair, and contract opportunities. It requires coordinating with supervisors, leaders, and technicians to execute service efficiently while monitoring customer satisfaction and identifying sales opportunities for parts, repairs, and contracts.