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Service Analyst 1 at Citi - ApplyBlast

Service Analyst 1

Citi

28 days ago

3.6 on Glassdoor

Taguig, National Capital Region, Philippines

Onsite

Full Time

Junior

0 applicants

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About this role

The Service Analyst 1 provides world-class service excellence to Citi's global clients through phone and digital banking support. This entry-level role handles a wide range of customer service concerns, including billing, disputes, credit, collections, and fraud inquiries. The position also involves assisting with compliance procedures, monitoring control systems, and ensuring accurate research and advice for the sales force team.

Responsibilities

Administer compliance procedures and control systems for business review department
Provide world class service excellence to Citi global clients via phone and digital banking
Assist with preparation of written and verbal reports for senior management on compliance program status

Skills

Qualifications

Series 6 LicenseSeries 26 License

About Citi

citi.com

Company Size

1-10 employees

Founded

2025

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Citibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.