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Service Center Representative I at Loyola Medicine - ApplyBlast

Service Center Representative I

Loyola Medicine

3 months ago

3.1 on Glassdoor

Hybrid

Full Time

Junior

0 applicants

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About this role

A customer service professional at IHA serves as the primary liaison between external patients and medical staff, handling high-volume phone calls to triage urgent needs and schedule appointments. The role involves verifying insurance eligibility, managing patient registration, and coordinating with clinical personnel to ensure optimal care delivery within the Trinity Health network.

Responsibilities

Answer incoming calls and triage urgent patient inquiries
Schedule and confirm patient appointments with clinical staff
Verify patient insurance eligibility and registration information
Enter preliminary account data into electronic medical records
Coordinate scheduling to optimize patient care efficiency

Skills

Qualifications

High School Diploma

About Loyola Medicine

loyolamedicine.org

Headquarters

Maywood, Illinois, United States

Company Size

5001-10000 employees

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Loyola Medicine is a not-for-profit health system providing comprehensive medical care across its hospitals and outpatient facilities in Illinois, including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. The organization offers urgent and specialty care, telehealth visits, online scheduling, patient portal access (MyChart), and streamlined access to medical records and billing.