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Service Center Representative I at Loyola Medicine - ApplyBlast

Service Center Representative I

Loyola Medicine

3 months ago

3.1 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

Serves as a primary customer contact and liaison for Trinity Health's Integrated Health Alliance (IHA), managing incoming calls, triaging patient needs, and coordinating appointments with clinical staff. Responsibilities include verifying insurance eligibility, maintaining patient records, assisting with billing inquiries, and ensuring compliance with HIPAA guidelines within a fast-paced medical environment.

Responsibilities

Answer and triage incoming patient calls based on urgency
Coordinate and confirm patient appointments with clinical teams
Verify insurance eligibility and obtain necessary registration data
Maintain accurate and confidential patient records in EMR systems
Assist patients with billing, authorizations, and referral inquiries

Skills

Qualifications

High School Diploma or GED

About Loyola Medicine

loyolamedicine.org

Headquarters

Maywood, Illinois, United States

Company Size

5001-10000 employees

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Loyola Medicine is a not-for-profit health system providing comprehensive medical care across its hospitals and outpatient facilities in Illinois, including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. The organization offers urgent and specialty care, telehealth visits, online scheduling, patient portal access (MyChart), and streamlined access to medical records and billing.