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Service Center Representative I at Loyola Medicine - ApplyBlast

Service Center Representative I

Loyola Medicine

3 months ago

3.1 on Glassdoor

Onsite

Part Time

Junior

0 applicants

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About this role

This role serves as the primary customer contact for Trinity Health IHA Medical Group, handling phone triage, appointment scheduling, and patient registration. The employee acts as a liaison between external customers and clinical staff while ensuring accurate data entry into Electronic Medical Records and verifying insurance eligibility.

Responsibilities

Answer incoming calls and triage patient inquiries based on urgency
Schedule and confirm patient appointments with clinical personnel
Verify patient insurance eligibility and obtain necessary registration information
Enter preliminary account data into EMR systems and post payments
Assist patients with MyChart-related questions and coordinate referrals

Skills

Qualifications

High School Diploma or GED

About Loyola Medicine

loyolamedicine.org

Headquarters

Maywood, Illinois, United States

Company Size

5001-10000 employees

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Loyola Medicine is a not-for-profit health system providing comprehensive medical care across its hospitals and outpatient facilities in Illinois, including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. The organization offers urgent and specialty care, telehealth visits, online scheduling, patient portal access (MyChart), and streamlined access to medical records and billing.