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Service Center Representative at Sedgwick - ApplyBlast

Service Center Representative

Sedgwick

5 months ago

3.2 on Glassdoor

Seven Hills, OH

Hybrid

Full Time

Junior

0 applicants

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About this role

A Service Center Representative at Sedgwick supports inbound callers regarding insurance claims by expediting applications, resolving issues, and directing calls to appropriate escalations within a fast-paced environment. This role requires detailed claim note-taking, accurate data entry into management systems, and extensive knowledge of car rental industry claims processes to provide one-call resolution where possible.

Responsibilities

Act as primary liaison with callers to resolve claims application questions
Educate claimants on documentation requirements and payment information
Enter verbal and written application data accurately into claims systems
Assign new claims to appropriate claim handlers based on responses
Direct customer calls to relevant contacts or escalate to management

Skills

About Sedgwick

sedgwick.com

Headquarters

United States

Company Size

10001+ employees

Founded

1969

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Sedgwick's tech-enabled risk, benefits, and integrated business solutions include comprehensive claims management and loss adjusting across industries.