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Service Center Representative at Sedgwick - ApplyBlast

Service Center Representative

Sedgwick

4 months ago

3.2 on Glassdoor

New Hampshire

Hybrid

Full Time

Junior

0 applicants

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About this role

Sedgwick is seeking a Service Center Representative to join the Bill ReviewIQ team, delivering comprehensive support to customers facing complex issues within the financial services industry. This hybrid role requires on-site presence of at least three days a week and involves troubleshooting software applications, managing high volumes of inbound calls and emails, and resolving customer complaints.

Responsibilities

Answer 15-30 inbound support calls and process emails daily
Troubleshoot and resolve complex software application issues
Document call transactions and software defects in CRM tools
Manage timelines for issue resolution across rapidly changing environments
Deliver high-quality customer support with a focus on customer delight

Skills

Qualifications

High school diploma or GED

About Sedgwick

sedgwick.com

Headquarters

United States

Company Size

10001+ employees

Founded

1969

View Profile

Sedgwick's tech-enabled risk, benefits, and integrated business solutions include comprehensive claims management and loss adjusting across industries.