Service Centre Outbound Specialist (Fixed Term)

The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and connect individuals to the right supports. This position involves high-volume outbound outreach to build rapport with clients, verify and update key information, and process financial claims in alignment with organizational guidelines. The role requires strong attention to detail, compliance, and confidentiality while supporting service providers, jobseekers, and employers.