Service Cloud Project Manager / Lead- bilingual

Philip Morris International(2 months ago)

RemoteFull TimeSenior$121,711 - $164,306 (estimated)Project Management

About this role

The Project Manager for the Service Delivery Team is responsible for planning, coordinating, and delivering projects to enhance customer service operations across Salesforce Service Cloud and call center technologies. This role ensures projects are executed on time, within scope, and within budget while collaborating with stakeholders across Service, IT, and operations.

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Required Skills

Project Management
Salesforce Service Cloud
Call Center Technologies
Agile
Cross-Functional Collaboration

Qualifications

4+ Years Project Management Experience
Salesforce Certifications
PMP

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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