Service Communicator

The Service Communicator role at Hawthorne Cat focuses on ensuring effective communication, profitability, and reputation of service shops by providing timely, accurate, and customer-approved estimates, proformas, and invoices for repair work. This position requires strong administrative, organizational, and computer skills, along with exceptional interpersonal abilities to maintain customer satisfaction and loyalty. The role involves documenting estimates and repair work according to industry standards and CAT regulations, while also scheduling inspections and managing fleet maintenance lists.