Service Confirmation Officer

A Senior Service Confirmation Officer at Wellways supports the daily operations of the Service Confirmation team, ensuring timely and high-quality services for carers accessing Carer Gateway. The role provides frontline guidance on complex queries, acts as an escalation point for complaints, and oversees workload management and data quality. By facilitating supervision sessions and collaborating with internal stakeholders, the officer fosters an empowering environment while ensuring assessment and planning processes run effectively.