Service Consultant
CarMax(1 month ago)
About this role
The Service Customer Representative at CarMax provides exceptional customer service by acting as a liaison between customers and service technicians, handling inbound calls, creating repair orders, and communicating vehicle repair status. The role involves managing service payments, documenting concerns, and ensuring timely resolution of customer issues.
Required Skills
- Customer Service
- Telephone Etiquette
- Repair Orders
- Estimating
- Billing
- Cash Handling
- Communication
- Data Entry
- Computer Skills
About CarMax
carmax.comSearch used cars, research vehicle models, and compare cars, all online at carmax.com.
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