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Service Coordinator for Research and Development (R&D) Hosting Infrastructure at Roche - ApplyBlast

Service Coordinator for Research and Development (R&D) Hosting Infrastructure

Roche

1 month ago

4.1 on Glassdoor

Madrid, Community of Madrid, Spain

Onsite

Full Time

Medior

0 applicants

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About this role

This role serves as the primary operational partner and technical enabler for global Pharma and Diagnostics R&D laboratories, bridging the gap between central platform engineering teams and research organizations. The position focuses on translating stakeholder needs into actionable requests, managing vendor relationships, and ensuring adherence to service level agreements. It involves coordinating cross-functional delivery, promoting modern infrastructure practices, and maintaining accurate configuration management databases.

Responsibilities

Gather requirements and translate user needs into actionable operational requests
Orchestrate cross-functional delivery and manage external vendor SLAs
Maintain CMDB accuracy and support incident resolution and remediation

Skills

Qualifications

Bachelor's or Master's degree in Computer Science, Information Technology, or an equivalent technical fieldITIL certification

About Roche

roche.com

Headquarters

Basel, Basel-Stadt, Switzerland

Company Size

10001+ employees

Founded

1896

View Profile

As a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland. Today, Roche creates innovative medicines and diagnostic tests that help millions of patients globally.