New Era Technology

Service Coordinator

New Era Technology(6 months ago)

RemoteFull TimeJunior$49,819 - $67,091 (estimated)Service Delivery
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About this role

The Service Coordinator for Physical Security at New Era Technology ensures consistent, high-quality delivery of physical security services across global regions by supporting operational workflows and stakeholder relationships. The role contributes to customer satisfaction and operational success within a collaborative, people-first culture. It is a remote position with specified CST shift hours and includes access to company benefits and flexibility.

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Required Skills

  • Service Coordination
  • Scheduling
  • Technician Dispatch
  • Ticket Management
  • Calendar Management
  • Client Communication
  • Vendor Management
  • Escalation Management
  • SLA Tracking
  • KPI Reporting

+10 more

New Era Technology

About New Era Technology

neweratech.com

New Era Technology is an IT engineering and services firm that delivers mission-focused technology solutions for federal, defense, intelligence, and commercial clients. They specialize in systems integration, cloud modernization, cybersecurity, enterprise infrastructure, and managed services, along with program management and lifecycle sustainment for mission‑critical systems. New Era combines cleared technical staff and security-focused operations to provide end-to-end engineering, deployment, and support that keep complex, regulated IT environments resilient and compliant.

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