Service Delivery Analyst

The Service Delivery Analyst ensures reliable and efficient delivery of services to engineering teams by overseeing performance against SLAs, coordinating incident and change communications, and managing ticket resolution governance. This role acts as the primary point of contact for service consumers, supports CI/CD-related operations, and drives continuous improvement across the service landscape. The position focuses on strengthening collaboration, ensuring compliance, and maintaining operational stability within the CBTCS E2 service environment.