Service Delivery Coordinator

Pearce Services(2 months ago)

Lake Mary, FloridaOnsiteFull TimeMedior$46,000 - $60,000Service Delivery

About this role

The Service Delivery Coordinator at Pearce acts as the primary post-sale liaison between customers, field operations, and internal teams to ensure timely, high-quality service delivery and customer satisfaction. The role supports onboarding, contract and work order setup, operational oversight, and customer success initiatives while contributing to process improvements and performance reporting. This position requires coordination across sales, finance, regional schedulers, and national closeout teams to maintain data integrity and service continuity.

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Required Skills

Customer Relationships
Onboarding
Work Orders
Contract Processing
Scheduling
Billing Coordination
Reporting
Data Auditing
Ticket Review
KPI Reporting

+10 more

Qualifications

Bachelor's Degree
Associate Degree
Equivalent Work Experience
FCC/FAA/EPA/OSHA Compliance

About Pearce Services

pearce-services.com

Pearce is a commercial infrastructure services firm specializing in engineering, construction, repair and maintenance for telecom, energy, data centers and other mission‑critical facilities. They provide end‑to‑end solutions—from engineering design and installations to ongoing maintenance—focused on reliability, uptime and regulatory compliance. Pearce serves enterprise and utility clients with experienced project management and field teams to minimize downtime and lifecycle cost. Their offerings emphasize technical expertise and responsive service for critical infrastructure operations.