Service Delivery Coordinator
Unisys(1 month ago)
About this role
A Service Delivery Coordinator for the deskside support contract on the Australian government account oversees the delivery of IT support services to government clients and serves as the primary client contact for service delivery matters. The role focuses on monitoring service performance, ensuring contractual service levels are met, and driving continuous improvement to support Unisys' technology solutions for government customers.
Required Skills
- IT Support
- Deskside Support
- SLA Management
- Communication
- Problem Solving
- Customer Service
- Incident Management
- Reporting
- Client Escalations
Qualifications
- ITIL
- CompTIA A+
- Baseline Security Clearance (Preferred)
- Australian Citizenship (Required)
About Unisys
unisys.comUnisys is a global technology solutions company for cloud, data and AI, digital workplace, logistics and enterprise computing solutions.
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