Service Delivery Coordinator

The Service Delivery Coordinator supports the Operations Support Manager in ensuring operational excellence and responsive service delivery within Downer Direct's Social Infrastructure & Citizen Services business. This role manages end-to-end work order processes, adheres to contract KPIs and SLAs, and facilitates efficient workflows for internal and external stakeholders. The position requires strong organizational, analytical, and customer service skills to maintain high-quality outcomes in a fast-paced environment.