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Service Delivery Director at ERPA - ApplyBlast

Service Delivery Director

ERPA

1 day ago

4.2 on Glassdoor

Remote

Full Time

Director

0 applicants

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About this role

The Service Delivery Director leads service delivery and customer engagement across a portfolio of managed services and project accounts, which may include cloud or enterprise applications. This role is accountable for service quality, customer satisfaction, delivery performance, and engagement profitability while serving as a senior customer escalation point. The director partners with Sales and practice leadership on account growth, RFP responses, proposals, and Statements of Work.

Responsibilities

Lead service delivery and customer engagement across managed services and project accounts
Oversee service performance, budgets, and engagement profitability while managing critical incidents
Develop RFP responses, proposals, and Statements of Work in partnership with sales and leadership