Service Delivery Field Support Engineer (L1)

NTT DATA,(2 months ago)

HybridFull TimeJunior$72,294 - $95,771 (estimated)Information Technology

About this role

The Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA is an entry-level technical role providing first-line remote and onsite support for client infrastructure and collaboration technologies. The position focuses on maintaining service continuity, meeting SLAs, and coordinating with stakeholders and vendors to ensure reliable operations. The role is based in a hybrid working model within NTT DATA’s IT services organization.

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Required Skills

Technical Support
Field Engineering
Troubleshooting
Incident Management
VoIP
Call Management
Cisco
Remote Support
Routing
Switching

+5 more

Qualifications

Bachelor's Degree in Information Technology or Computing
Associate Level Data Centre Certification
CCNA
CCNA (DC)
JNCIA
ACMA
MS700
MS720
Webex Calling Certification

About NTT DATA,

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At NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.

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