Service Delivery Field Support Engineer (L2)
NTT DATA,(4 months ago)
About this role
The Cross Technology Service Delivery Field Support Engineer (L2) at NTT DATA is a developing engineering role within the Service Delivery organization supporting client infrastructure and collaboration solutions. The role focuses on maintaining service continuity and ensuring SLA compliance while acting as a second-line technical contact between clients, carriers, and vendors. It is a hybrid position based in an IT services environment supporting enterprise customers.
Required Skills
- Incident Management
- Field Engineering
- Remote Support
- Troubleshooting
- Voice Technologies
- VoIP
- IP Telephony
- Networking
- Vendor Management
- Documentation
+2 more
Qualifications
- Bachelor's Degree in Information Technology or Computing
- CCNP
- CCNP Collaboration
- ONTApp
- JNCIP
- ACMP
- MS700
- MS720
- Webex Calling Certification
- Webex Contact Centre Certification
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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