Service Delivery Manager for NATO Project
Thales(3 months ago)
About this role
The Service Delivery Manager ensures seamless delivery of services to clients, owning SLA performance and the Run phase of projects while participating in Build to understand the platform. The role works closely with cross-functional teams to monitor service performance, drive continuous improvement, and maintain high client satisfaction and operational excellence.
Required Skills
- SLA Management
- Service Monitoring
- NOC Coordination
- Technical Support
- Change Management
- Incident Management
- Problem Management
- Reporting
- CAB Management
- Network Operations
+5 more
Qualifications
- ITIL V4 Foundation
About Thales
thalesgroup.comFrom Aerospace, Space, Defence to Security & Transportation, Thales helps its customers to create a safer world by giving them the tools they need to perform critical tasks
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