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Service Delivery Manager - London (Fixed-Term Contract) at Amadeus IT Group - ApplyBlast

Service Delivery Manager - London (Fixed-Term Contract)

Amadeus IT Group

5 months ago

London, United Kingdom

Hybrid

Full Time

Senior

0 applicants

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About this role

Service Delivery Manager - London (Fixed-Term Contract) at Amadeus Airports Operations (AirOps) is responsible for managing end-to-end IT services, leading incident management, driving service improvement, and maintaining service documentation and compliance.

Responsibilities

Own and manage end-to-end delivery of agreed IT services, ensuring consistent performance against SLAs and business expectations.
Lead incident, request, and problem management practices; drive root-cause analysis and preventative actions to reduce repeat issues.
Own service reporting and operational dashboards; communicate performance, risks, and improvement actions to stakeholders.
Run regular service reviews with key business areas and internal technical teams; translate needs into actionable backlog and priorities.
Coordinate change and release activity with relevant teams to minimise disruption and improve service stability.

Skills

About Amadeus IT Group

amadeus.com

Headquarters

Madrid, Community Of Madrid, Spain

Company Size

10001+ employees

Founded

1987

View Profile

Discover how Amadeus' platform and technology help airlines, travel agencies, hotels and others connect, do business, and deliver better travel experiences.