Service Delivery Manager (m/w/d)
FIS(2 months ago)
About this role
A Service Delivery Manager at FIS is the primary client-facing contact responsible for the oversight of contracted banking and payment services. The role supports relationships with banks in the German-speaking region and contributes to ensuring a reliable 24x7 production platform. The position is based in Munich, Frankfurt, or Nuremberg and operates within a multinational Client Service Management team focused on service continuity and operational excellence.
Required Skills
- Service Management
- SLA Management
- Risk Management
- Budget Management
- Customer Relations
- Team Coordination
- Escalation Management
- Project Management
- Resource Management
- Continuous Improvement
+2 more
Qualifications
- Degree in Computer Science
- Degree in Business Administration
- Banking Qualification
- ITIL Certification
About FIS
fisglobal.comFIS is fintech for bold ideas. FIS is behind the financial technology that transforms how we live, work and play.
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