Service Delivery Manager - Support & Maintenance F/M

NTT DATA,(1 month ago)

HybridFull TimeSenior$135,663 - $181,063 (estimated)Service Delivery

About this role

The Managed Services Client Delivery Specialist at NTT DATA is a seasoned subject matter expert responsible for overseeing end-to-end delivery of managed services contracts for local, small to medium-complexity clients. The role ensures services meet agreed service definitions, SLAs, and contract profitability while acting as the primary client contact and coordinating cross-functional teams. It involves proactive client communication, technical oversight, project coordination, and continuous improvement to drive client satisfaction and retention.

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Required Skills

Service Delivery
Contract Management
Client Management
Project Management
Incident Management
Financial Acumen
Stakeholder Management
ITIL
Cloud
Security

+2 more

Qualifications

Bachelor's Degree in IT or Business
ITIL Certification
PMP Certification (Preferred)

About NTT DATA,

global.ntt

At NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.

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