Encora
The Service Delivery Manager (ServiceNow) will lead and govern end-to-end delivery and operations of the ServiceNow platform, interfacing between business stakeholders, development squads, and operations teams. The role focuses on ensuring platform stability, meeting SLA/KPI targets, and driving continuous improvement across ITSM, CMDB, and Asset Management areas. The position also coordinates sprint planning, releases, escalations, and provides executive reporting and platform governance oversight.
Headquarters
Santa Clara, California, United States
Company Size
5001-10000 employees
Encora is a global digital engineering and technology services company that helps businesses build and scale software products. The company provides services including software development, cloud engineering, data and AI solutions, quality engineering, and digital transformation for industries such as finance, healthcare, retail, and technology.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Encora.
Encora didn’t post a salary, so this is our estimate from similar listings.
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Dec 26, 2025