Service Delivery Manager

Encora(29 days ago)

HybridFull TimeSenior$130,224 - $174,282 (estimated)IT Service Delivery

About this role

The Service Delivery Manager (ServiceNow) will lead and govern end-to-end delivery and operations of the ServiceNow platform, interfacing between business stakeholders, development squads, and operations teams. The role focuses on ensuring platform stability, meeting SLA/KPI targets, and driving continuous improvement across ITSM, CMDB, and Asset Management areas. The position also coordinates sprint planning, releases, escalations, and provides executive reporting and platform governance oversight.

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Required Skills

Service Delivery
ServiceNow
ITSM
CMDB
Asset Management
Sprint Planning
Backlog Prioritization
Release Coordination
SLA Management
KPI Tracking

+8 more

Qualifications

ITIL Certification
ServiceNow Certification

About Encora

encora.com

Amazon CloudFront is a fast, globally distributed content delivery network (CDN) from Amazon Web Services that securely delivers data, videos, applications, and APIs to end users with low latency. It caches content at edge locations worldwide and integrates tightly with other AWS services (S3, EC2, Lambda@Edge, API Gateway) to accelerate both static and dynamic delivery. CloudFront includes built-in security features such as DDoS mitigation, SSL/TLS, and AWS WAF integration, plus configurable caching, streaming, and real-time metrics. Organizations use it to improve performance, reduce origin load and costs, and deliver reliable, scalable experiences to global audiences.