Service Delivery Manager
LE1730 Heron Health Pvt Ltd(4 months ago)
About this role
Service Delivery Manager responsible for overseeing service delivery for Circles' SaaS-based full stack telco platform (including BSS). Acts as the primary customer-facing interface to ensure service quality, support business operations, and drive customer satisfaction across implementations and ongoing operations.
Required Skills
- Service Delivery
- Customer Support
- Onboarding
- Implementation
- SLA Management
- Incident Management
- Change Management
- Root Cause
- Service Analytics
- Project Management
+8 more
Qualifications
- Bachelor’s Degree in Engineering, IT or Telecommunications
- ITIL Certification
About LE1730 Heron Health Pvt Ltd
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