Service Delivery Manager
Finastra(1 month ago)
About this role
A Service Delivery Manager at Finastra ensures successful delivery of the company’s open finance software solutions to clients while promoting high levels of customer satisfaction. The role aligns service performance and operational processes with contractual obligations and business objectives across assigned accounts.
Required Skills
- Service Delivery
- Incident Management
- Client Management
- SLA Management
- KPI Monitoring
- ITIL
- Stakeholder Management
- Project Management
- Communication
- Capacity Planning
+2 more
About Finastra
finastra.comFinastra is one of the largest fintech companies in the world, offering the broadest portfolio of solutions for financial institutions of all sizes.
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