Service Delivery Manager

bswift (5 days ago)

RemoteFull TimeSenior$144,052 - $193,011 (estimated)Client Services

About this role

The Service Delivery Manager at bswift is responsible for supporting clients with the company's cloud-based benefits administration software, ensuring successful implementation, ongoing maintenance, and effective communication. The role involves collaboration with internal teams, managing client inquiries, and driving process improvements.

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Required Skills

Client Management
Project Management
Excel
System Testing
Technical Guidance
Process Improvement
Customer Service
System Configuration
Training
Communication

Qualifications

Bachelor’s Degree

About bswift

bswift.com

bswift is a benefits administration and HR technology company that provides a cloud-based platform to help employers, brokers, and carriers manage employee benefits and streamline HR administration. Their solution blends AI-driven tools with enrollment, eligibility, communication, and analytics capabilities to deliver personalized member experiences and reduce administrative burden. bswift pairs automation with a human-centered service approach to improve accuracy, compliance, and engagement throughout the benefits lifecycle.

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