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Service Delivery Manager at ZOLL Medical Corporation - ApplyBlast

Service Delivery Manager

ZOLL Medical Corporation

2 months ago

Runcorn, Cheshire, United Kingdom

Onsite

Full Time

Manager

0 applicants

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About this role

The Service Delivery Manager independently manages intake, triage, and delivery coordination for cross-functional IT initiatives within the Project LITE framework, acting as the primary liaison between business stakeholders and Global IT teams. The role ensures alignment with ITIL-based service management practices, oversees delivery planning, risk management, and service readiness, and provides regular stakeholder reporting while identifying process improvement opportunities.

Responsibilities

Own end-to-end intake and triage for assigned Project LITE requests
Coordinate delivery plans, timelines, dependencies, and risks across teams
Apply ITIL-based practices to support change, incident, problem, and service request processes

Skills

Qualifications

ITIL V4 Foundation

About ZOLL Medical Corporation

zoll.com

Headquarters

Chelmsford, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1983

View Profile

ZOLL Medical Corporation develops and markets medical devices and software solutions for emergency, critical, and acute care, including defibrillators, automated CPR devices, ventilators, AEDs, and cardiac management technologies. The company serves a broad range of customers including first responders, EMS and fire departments, hospitals, military, and lay rescuers. ZOLL also provides software and data solutions to help improve patient outcomes across the care continuum.