Service Delivery Manager

This role provides end-to-end accountability for delivering contracted services to a key government client in Wellington, acting as the primary operational contact for service delivery matters and escalations. The Service Delivery Manager will establish effective governance, manage service performance against SLAs, and drive continuous improvement while collaborating with internal teams, partners, and stakeholders. The position requires strong leadership in managing financial commitments, operational readiness, and virtual teams to ensure reliable and outcome-focused delivery.