Sectigo
A Service Delivery Operations Manager at Sectigo leads strategic process improvement initiatives across customer support operations, focusing on scalable workflows and measurable outcomes. Reporting to the Vice President of Service Delivery, this hands-on role involves cross-functional partnership to design operational models and execute Salesforce Service Cloud and Community projects to enhance agent productivity and customer self-service. The position requires direct execution of project work, stakeholder alignment, and the deployment of best practices to improve service performance and operational efficiency.
Sectigo is a leading certificate authority and digital identity provider that issues SSL/TLS certificates and delivers enterprise-grade PKI and certificate management solutions. It offers automated certificate lifecycle management, managed PKI, code signing, and device/IoT identity services to secure web, cloud, and connected-device communications. Sectigo’s platforms emphasize scalability, automation, and compliance for enterprises, service providers, and developers, and include issuance, monitoring, and managed services backed by a widely trusted CA.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Sectigo.
20% below the average for this role