ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Service Delivery Operations Specialist at Accenture - ApplyBlast

Service Delivery Operations Specialist

Accenture

4 months ago

3.9 on Glassdoor

Philippines

Onsite

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

A Senior Team Lead for Content Moderation leads a team in analyzing user content and investigating reported issues to ensure online safety. The role involves supervising voice accounts, balancing workloads, managing performance metrics, and fostering a high-quality work environment. Candidates must effectively monitor team performance, handle potential objectionsability exposure, and drive operational improvements within the Trust and Safety sector.

Responsibilities

Lead a team of Content Moderators reviewing user profiles and media
Monitor and balance team workloads to ensure operational efficiency
Manage performance metrics and develop improvement plans for staff
Ensure service level agreements are met or exceeded consistently
Collaborate with auditing resources to analyze team error trends

Skills

Qualifications

Bachelor's degree5-7 years BPO Operations experience3 years supervisory experience

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.