Service Delivery Specialist
NTT DATA,(1 month ago)
About this role
The Service Delivery Specialist at NTT DATA is a seasoned subject matter expert who ensures continuity of service and acts as the primary client advocate for medium to large complex accounts. The role focuses on managing service relationships and contract governance to drive client satisfaction and contract profitability. The specialist also supports service activation activities and coordinates with global delivery centers and stakeholders.
Required Skills
- Client Management
- Contract Management
- Service Governance
- Service Activation
- Incident Management
- Change Management
- Vendor Management
- Runbook Development
- Project Management
- Stakeholder Management
+2 more
Qualifications
- Bachelor’s Degree in Information Technology or Business Administration
- ITIL Certification
- Project Management Professional (PMP) (desirable)
- Client Relationship Management Certification (desirable)
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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