Service Delivery Specialist
NTT DATA,(1 month ago)
Chaoyang, ChinaOnsiteFull TimeSenior$117,585 - $158,877 (estimated)Service Delivery
Apply NowAbout this role
The Service Delivery Specialist at NTT DATA is a seasoned subject matter expert who ensures continuity of service and acts as the primary client advocate for medium to large, complex contracts. The role focuses on overall contract ownership, ensuring client satisfaction, service delivery quality, and contract profitability. This position operates across sites and service offerings and acts as the main interface between clients and the organization.
Required Skills
- Client Management
- Contract Management
- Service Governance
- Service Activation
- Incident Management
- Change Management
- Runbook Maintenance
- Stakeholder Management
- Project Management
- Budget Management
+3 more
Qualifications
- Bachelor's Degree in Information Technology or Business Administration
- ITIL Certification
- Project Management Professional (PMP)
- Client Relationship Management Certification
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
View more jobs at NTT DATA, →