Service Delivery Specialist

NTT DATA,(13 days ago)

Shanghai, ChinaOnsiteFull TimeSenior$117,603 - $158,987 (estimated)Service Delivery

About this role

The Service Delivery Specialist at NTT DATA is a seasoned professional responsible for managing client contracts, ensuring service delivery, and maintaining client satisfaction in a complex, large-scale IT environment. They act as a primary interface between clients and the organization, overseeing service governance, escalation management, and continuous improvement of service processes.

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Required Skills

ITIL
Contract Management
Service Delivery
Project Management
Client Relationship
Incident Management
Change Management
Vendor Management
Service Improvement
IT Service Lifecycle

Qualifications

Relevant bachelor’s degree in IT or Business Administration
ITIL Certification
Project Management Professional (PMP)
Client Relationship Management certification

About NTT DATA,

global.ntt

At NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.

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