Sondap Sondagens A Percussao
The Service Desk Agent 1B role at SONDA involves managing incoming support tickets via email and phone, gathering necessary information from clients, and determining whether remote or on-site support is required. The position requires connecting with clients to apply solutions, escalating issues to higher-level support or external providers when needed, and following up until resolution. The role also includes generating incident reports and maintaining the CA tool.
Sondap is a geotechnical investigation company based in São Paulo, Brazil, operating since 2005. The company specializes in soil drilling services including SPT, rotary, and mixed drilling methods, serving residential, commercial, and industrial construction projects. Sondap delivers geotechnical reports and data to support foundation design and engineering decisions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Sondap Sondagens A Percussao didn’t post a salary, so this is our estimate from similar listings.