Scotts Canada Ltd

Service Desk Agent I

Scotts Canada Ltd(8 days ago)

MexicoOnsiteFull TimeJunior$35,000 - $40,000Information Technology
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About this role

Scotts Miracle-Gro is hiring an IT Service Desk Agent I to provide frontline technical support to end-users, troubleshoot hardware and software issues, and support incident and service request management. The role focuses on ensuring efficient service delivery and user satisfaction in a dynamic, growth-oriented environment.

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Required Skills

  • ServiceNow
  • Troubleshooting
  • Technical Support
  • Hardware
  • Software
  • Incident Management
  • Knowledge Management
  • Customer Service
  • Helpdesk
  • Communication

Qualifications

  • High School Diploma or GED
  • CompTIA A+
  • CompTIA Security+

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