Service Desk Analyst II
SHI
About this role
A Service Desk Analyst II at SHI provides Level 1 and Level 2 technical support to end-users, managing a variety of service requests and incidents across hardware, software, and applications. The role contributes to support documentation, participates in departmental initiatives, and helps mentor junior team members. This position is hybrid, based in Austin or New Jersey (in-office Tuesday–Thursday, remote Monday and Friday).
Skills
Qualifications
About SHI
shi.comN/A
Recent company news
South China Morning PostAward-winning memory chip expert leaves US for job at Chinese semiconductor firm
1 day ago
SiliconANGLESmart city AI innovations transform Vail with SHI and HPE
Oct 31, 2025
Business WireSHI Named Omdia’s 2025 Overall Partner of the Year for Channel Leadership and Innovation
Nov 7, 2025
ASDNewsGD NASSCO and South Korean Shipbuilding Leaders DSEC and SHI Sign Tri-Party Memorandum of Agreement
Dec 4, 2025
CRNSHI Emerges As AI All-Star With A Breakthrough HPE Private Cloud Smart City Solution At Nvidia GTC
Oct 29, 2025
About SHI
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for SHI.
Salary
$75k – $85k
per year
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