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© All Rights Reserved. ApplyBlast.com
Auxis
The Service Desk Analyst L1 serves as the initial point of contact for users contacting the IT Service Desk, delivering high-level customer service and resolving tier 1 requests. The role involves managing incident and request queues, providing technical support via phone, chat, or email, and escalating complex issues to tier 2 and 3 teams. The analyst is responsible for maintaining accurate documentation, utilizing knowledge base tools, and ensuring compliance with service level agreements.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Auxis.
Auxis didn’t post a salary, so this is our estimate from similar listings.
18% below the average for this role