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© All Rights Reserved. ApplyBlast.com
Wipro
This role serves as the primary point of contact for B2B users calling Wipro's Service Desk to troubleshoot end-user issues. Responsibilities include responding to inquiries via phone, portal, and email, logging service desk tickets, and managing support metrics like SLA adherence and resolution times. The position requires managing customer feedback, escalating unresolved issues, and documenting events within defined helpdesk frameworks.
Wipro is a global IT services and consulting company that helps enterprises accelerate digital transformation through consulting, engineering and AI-driven solutions. It provides cloud, digital engineering, cybersecurity, data & analytics, automation, application and infrastructure services, plus industry-specific solutions and managed operations. Consulting‑led and AI‑powered, Wipro combines design, engineering and operational capabilities to deliver future-ready technology and measurable business outcomes for clients worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Wipro.
4% above the average for this role