Service Desk Analyst L2

The Service Desk Analyst L2 provides advanced technical support and mentorship to end users across multiple regions, acting as the first point of contact for IT incidents and service requests. This role ensures timely resolution of hardware, software, and application issues on Windows and macOS platforms while maintaining high customer satisfaction and SLA compliance. The position requires flexibility to work multiple shifts and support a diverse, multilingual user base in a fast-paced, metric-driven environment.