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Service Desk Analyst at Unisys - ApplyBlast

Service Desk Analyst

Unisys

4 months ago

3.5 on Glassdoor

Mandaluyong City

Onsite

Full Time

Junior

0 applicants

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About this role

The Second Tier Support Associate resolves moderately complex hardware, software, network, and user administration issues while supporting L1 agents and escalating challenging problems. This role requires analytical problem-solving skills to handle client incidents, requests, and queries efficiently based on guidelines and experience.

Responsibilities

Resolve moderately complex hardware and software incidents
Support L1 agents with ongoing client queries
Utilize analytical skills to troubleshoot challenging problems
Escalate complex issues to specialized resolver teams
Manage hardware, software, and network administration tasks

Skills

Qualifications

High School DiplomaAssociate DegreeTechnical Certification

About Unisys

unisys.com

Headquarters

Blue Bell, Pennsylvania, United States

Company Size

10001+ employees

View Profile

Unisys is a global technology solutions company offering services across artificial intelligence, cloud and applications, cybersecurity, digital workplace, and enterprise computing. The company provides consulting, managed services, and technology solutions to clients across industries including financial services, healthcare, public sector, and manufacturing. Unisys helps organizations modernize IT infrastructure, secure digital assets, and drive business transformation through innovation.