AQA
A Service Desk Analyst at AQA provides first-line technical support to over 3,200 staff across multiple sites, managing incidents, service requests, and device lifecycles via a 'Smart Bar' and phone support. The role involves troubleshooting hardware and software issues, provisioning devices using Active Directory and Microsoft Entra ID, and ensuring ITIL compliance while supporting the organization's examination operations.
Headquarters
Manchester, England, United Kingdom
Company Size
1001-5000 employees
Founded
2000
AQA provides qualifications that enable students to progress to the next stage in their lives. We also support teachers to develop their pro…
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for AQA.