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blackmcdonaldlimited.com
A Service Desk Analyst at Black & McDonald provides first-line technical support to end users, resolving hardware and software issues while adhering to ITIL best practices. The role involves troubleshooting Windows environments, managing Microsoft 365 applications, and handling user account tasks like password resets and access provisioning. Analysts log incidents, maintain documentation, and ensure operational efficiency through effective communication and problem-solving.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for blackmcdonaldlimited.com.
Right around the average for this role