ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
Wipro
The role serves as the first point of contact for B2B users calling the Wipro Service Desk, handling end‑user issues, responding to queries via calls, portal, email and chat, and logging tickets according to defined procedures. The analyst ensures adherence to TAT and SLA targets, maintains service desk scorecards, and escalates or resolves incidents while providing regular MIS updates and suggesting process improvements.
Wipro is a global IT services and consulting company that helps enterprises accelerate digital transformation through consulting, engineering and AI-driven solutions. It provides cloud, digital engineering, cybersecurity, data & analytics, automation, application and infrastructure services, plus industry-specific solutions and managed operations. Consulting‑led and AI‑powered, Wipro combines design, engineering and operational capabilities to deliver future-ready technology and measurable business outcomes for clients worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Wipro.
Wipro didn’t post a salary, so this is our estimate from similar listings.
22% below the average for this role
EMEA IT Service Desk Agent
IPEX Group of Companies
Analyst - English, Arabic, Microsoft Windows
HCL Group
Analyst - English, Arabic, Microsoft Windows
HCL Group
Analyst - English, Arabic, Microsoft Windows
HCL Group
Analyst - English, Arabic, Microsoft Windows
HCL Group
Analyst - English, Arabic, Microsoft Windows
HCL Group