Service Desk Analyst

The Service Desk Analyst role supports end users of IT systems and services, serving as the first point of contact for resolving reported issues. The position requires expertise in Microsoft Entra ID, Microsoft Intune, Mobile Device Management, and endpoint security to deliver a secure and modern endpoint management platform. This onsite role in Canberra involves designing, configuring, and managing Android-based mobile devices and associated Azure services under the supervision of AFP personnel.