Mercyhealth
This role provides phone and email support to end users for hardware and software failures, including assistance with Epic EMR and other enterprise applications. The position involves managing service requests, prioritizing incidents based on urgency, and ensuring timely resolution while maintaining user satisfaction. Responsibilities also include remote troubleshooting, documentation, and occasional travel to other Mercy locations.
Headquarters
Rockford, Illinois, United States
Company Size
5001-10000 employees
Founded
1889
N/A
City of Rockford found not responsible in lawsuits filed after flooding at Mercyhealth hospital
Aug 11, 2025
Judge rules Rockford not liable in Javon Bea Hospital-Rockton flooding case
Aug 11, 2025
Mercyhealth CEO accuses Rockford of racial bias in proposed hospital sale
Aug 27, 2025
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Mercyhealth.
Rockford-based health system closes one of its hospitals
Jul 3, 2025