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Service Desk Analyst at Microsoft - ApplyBlast

Service Desk Analyst

Microsoft

2 hours ago

4.0 on Glassdoor

San José, Costa Rica

Onsite

Full Time

Junior

0 applicants

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About this role

The Service Desk Analyst supports internal end users regionally and globally by managing IT infrastructure components, including hardware setup, break/fix, and asset tracking. The role involves resolving first and second-level incidents, administering user accounts across various systems, and coordinating with internal teams to ensure efficient service delivery. This position focuses on providing technical support and maintaining operational efficiency within the Costa Rica region.

Responsibilities

Provide hardware and software support to internal employees
Resolve first and second level incidents via phone and ServiceNow
Administer and troubleshoot accounts in WorkspaceOne and Active Directory

Skills

About Microsoft

microsoft.com

Headquarters

Redmond, Washington, United States

Company Size

10001+ employees

Founded

1975

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