Service Desk Engineer - Assistant Vice President

iCapital(14 days ago)

HybridFull TimeMedior$85,000 - $110,000Corporate Technology

About this role

The Service Desk Engineer is a hands-on technical support role within iCapital's Corporate Technology team, providing frontline assistance to end-users across the organization. The position focuses on resolving technical issues, supporting corporate systems, and facilitating hardware and software setup for employees. Strong communication and remote troubleshooting are emphasized.

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Required Skills

End-User Support
Microsoft 365
Windows
VDI
PowerShell
ServiceNow
Freshworks
User Provisioning
A/V Systems
Troubleshooting

About iCapital

icapital.com

iCapital is a financial technology and distribution platform that powers access to alternative investments—private equity, hedge funds, structured products and annuities—for financial advisors, wealth managers and asset managers. The company combines a marketplace, technology infrastructure and operational services to help advisors incorporate alternatives at scale and help asset managers open new channels of distribution. iCapital also provides due diligence, reporting and compliance support to streamline onboarding, transactions and ongoing portfolio administration.